Do you want your grandmother's china to arrive at your new home in a hundred pieces?
Of course not. That’s why it is critically important to choose the right removals company to help you move house.
But how do you pick? Do you just grab a name from the Internet and go with it?
For more security, make sure your removal company is a member of AFRA. Let’s check out what this organization does and what are the benefits of hiring a member company.
The Who and What of AFRA
The Australian Furniture Removers Association (AFRA) is an independent organization that oversees the removals industry. It is made up of some of the best experts in the business.
Before a removal company can become a member of AFRA they must undergo an extensive application process. Various tasks are required to exhibit their commitment to an excellent customer experience.
And the oversight doesn’t stop once they become a member. Companies must undergo regular audits to ensure they are staying up to the standard. During these audits, the company must demonstrate they are maintaining the quality of equipment, training, insurance, and customer service that AFRA demands.
Consumer Protections
One of the unknowns of working with any company is what will happen if there is a disagreement? Sometimes it isn’t possible to settle a dispute between two interested parties.
However, when you hire an accredited removalist, you always have a disinterested third party ready to step in. AFRA will act as a mediator to help resolve the dispute. The removal company has already agreed to abide by the organization’s decision. Plus, if you are not satisfied, you can still take action through Fair Trading.
Removalist Training and Policies
AFRA provides specific training guidelines that member companies must follow. This ensures that anyone who touches your things is prepared and knows how to properly use the equipment for a safe and uneventful removal.
Other important policies in place include an insurance requirement in the event of something unexpected. Plus, companies have to have certain equipment available to handle all types of removals and they must maintain it all to a certain standard.
AFRA even oversees the paperwork. The paperwork for insurance, job quotes, contracts, and more has to be reviewed and approved by the organization. This helps ensure a smooth customer experience.
Why Choose an Accredited Removalist?
The better question is, why not? Accreditation from AFRA gives you the peace of mind you need during a stressful time. It might be cheaper to round up a team of friends or even hire an unaccredited company. But what happens when they break an expensive couch or worse, a prized heirloom?
With an accredited company, you don’t have to become an expert in removal companies to determine which one to hire. The experts have already done it for you!
Enjoy a Worry-Free Removal Experience
Moving to a new home already comes with challenges and stresses. Banish the worries of choosing the wrong removal company and pick a trusted member of AFRA.